Privacy Policy

This Privacy Policy explains, in clear terms, how LEVORA processes personal data when someone visits the website, sends an enquiry, requests information or subscribes to communications.

1. Controller

The controller is NG Marketing Solutions, Unipessoal Lda, Portuguese tax number 518 128 326, registered at Rua Professor Augusto Nobre, 4150-119 Porto, operating under the LEVORA brand. Privacy and data protection enquiries may be sent to geral@levora.pt.

2. Data we may process

The data depends on the interaction with the website. It may include name, company, email, telephone number, country, enquiry type, message content, information required to prepare a proposal or commercial response, and minimum technical data associated with security and operation of the service.

For subscriptions, we process the information required to manage the subscription and record the choice made. We do not ask users to submit special categories of personal data through public forms.

3. Purposes

• respond to enquiries, information requests and commercial requests;
• prepare proposals, take pre-contractual steps and provide requested services;
• manage institutional or editorial communications where a subscription exists;
• protect the website and prevent abuse, fraud or misuse;
• comply with legal, accounting or tax obligations and establish or defend legal claims.

4. Legal bases

Depending on the purpose, processing may rely on pre-contractual steps or performance of a contract, consent, compliance with a legal obligation, and legitimate interests related to security, abuse prevention, relationship management and the establishment or defence of legal claims, subject to the applicable balancing of interests.

5. Forms and communications

Website forms are intended to allow contact and follow-up of the request submitted. Required fields are limited to what is necessary for each request. When a consent checkbox is shown, its purpose is identified next to the form.

Subscription to newsletters or editorial notes is voluntary and may be cancelled through the mechanism provided in the communication or by contacting geral@levora.pt.

6. Service providers

Data may be processed by providers delivering hosting, infrastructure, email, technical support or other functions necessary for operation, subject to appropriate instructions, confidentiality and security obligations. Personal data is not sold to third parties.

Where a provider involves processing outside the European Economic Area, the safeguards required by applicable data protection law are used when necessary.

7. Retention

Data is retained only for as long as necessary for the purpose for which it was collected, management of the relationship and compliance with legal obligations. Retention periods may vary according to the nature of the request, existence of a contractual relationship, tax obligations or the need to establish or defend legal claims.

8. Data subject rights

Where applicable, you may request access, rectification, erasure, restriction, portability or object to processing, and withdraw consent where consent is the legal basis. Withdrawal does not affect processing carried out lawfully before withdrawal.

Requests may be sent to geral@levora.pt. Identity verification may be required before a request is completed.

9. Complaints

Without prejudice to any other remedy, a data subject may lodge a complaint with the competent supervisory authority. In Portugal, this is the Comissão Nacional de Proteção de Dados (CNPD).

10. Cookies and similar technologies

The website uses essential technologies and may, when configured and consented to, use optional categories. Current information on those technologies, their purposes and how to change choices is available in the Cookie Policy.

11. Security and updates

Technical and organisational measures proportionate to the processing context are applied. This policy may be updated to reflect changes to the website, services, providers or legal requirements. The version published on this page is the version currently in force.